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"so when it malfunctioned in mid february i was very disappointed!"

"i have never seen or used one of the more expensive robovacs but cannot imagine that the basic cleaning of those machines would surpass the eufy 11s"

"couldn't afford a very expensive one so did my research and this little guy seemed quite highly sung"

"i really thought it would be a piece of junk but got it just out of blind hope"

"my particular model seems to run out of power after 25 minutes or so well under the 100 minutes runtime so i would recommend giving it a good charge before using it i think it might be a problem with the batteries who sometimes develop a fault and develop a memory that they are fully charged when they are not"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"a total waste of £200!"

"it has a large dustbin which is able to hold garbage for several cleans without overfilling"

"after the first week it seemed to loose sync with the time and so attempted to start cleaning at seemingly random times during the day evening"

"in order to keep the flat clean we would need to hoover 2 3 times a week which becomes extremely tedious after a while"

"i've always hated vacuuming"

"i like robert the spruce to go to work at 8am on mondays wednesdays and fridays i let him loose upstairs on a saturday"

"really annoying "

"i have to lift my chairs off the ground before i turn my eufy on which is a huge nuisance"

"you hear so many horrible stories about companies with terrible customer service?"

"over all we couldn’t use it due to our house layout"

"you hear so many horrible stories about companies with terrible customer service?"

"we had to get rid of the bedside tables because he enjoyed getting stuck under them it doesn't really pick up 100% of rubbish it doesn't easily find its base sometimes the brushes fall off and they actually get deformed quickly"

"one tip our naughty eufy managed to lock itself in our bathroom so it's best to put door stoppers just in case"

"it does have the capability of returning itself to the base station but again i don't really care about that"

"i also had an small issue with the vac and the supplier swapped it out with no issues"

"everyone told me i was crazy and wasting money on useless toys"

"it copes with going over most mats and rugs all bar one very chunky one which i can use the spot clean function on"

"the first few times you use this you will have to empty eufy every 10 20 mins as for obvious reasons the collection chamber needs to be small"

"only issue is hair is very easily caught up in the mechanism"

"the sun is confusing the drop sensors underneath the machine and eufy is assuming the sudden difference in the tone of the floor is a potential drop hazard"

"keeps going for a couple of hours before needing recharge"

"some reviews mention that it doesnt always pick bits up over the course of a whole 'cycle' the hoover passes over the same area more than once allowing it to pick up any missed bits"

"the sun is confusing the drop sensors underneath the machine and eufy is assuming the sudden difference in the tone of the floor is a potential drop hazard"

"the robovac does handle my longer pile carpet quite well but will leave streaks in the carpet from the wheel"

"the robovac was my reward for hard work over the summer and i wasn't sure about it as it sounds lazy the price was relatively low and i thought maybe it was rubbish"

"can get stuck in a large room and clean some areas multiple times and completely ignore others"

"i have one rug which eufy easily travelled across and the rest is tiled flooring so it shouldn't have been a problem at all but the rubber on the guard warped and eufy then made a loud vibrating noise too loud to ignore"

"had a minor fault with noise from one of the side brush motors and as it's not a serviceable item replaced without fuss within days"

"i also bought the 11 for my elderly parents as they cannot do hoovering anymore due to arthritis and chronic fatigue"

"the only thing that annoys me is the loud beeping noise on occasions like docking or finishing charging itp"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"the human hair gets stuck in the rolling brush at the bottom which i find very difficult to clean"

"wouldn’t surprise me if i’ve pressed something i shouldn’t!"

"i've only had the robovac a week and am constantly aghast at how much dirt there is from a seemingly clean floor"

"i really thought it would be a piece of junk but got it just out of blind hope"

"it hums around over carpet and tiled floors with ease and even copes with the hair from our aging chocolate labrador"

"it is very weak on collecting dust from carpets"

": p main issues are: easily gets stuck in cables i have a recessed floor mat inside the front door it gets permanently stuck in drags floor rug corners up or moves them if they have tassels don’t leave clothes on the floor although shoes are usually ok rarely it gets stuck in some awkward place behind some furniture but in the months i’ve had it that only happened twice"

"40 minutes later i was sat very smugly sipping my tea as robbie the robot finished the entire downstairs"

"it also generally manages to return to its charger creeping silently along the walls with its red light sadly flashing as it feels its way back to base"

"it's a shame it can't clean stairs!"

"the only problem is the remote as you have full control of dobbie so it can be very easy to lose a couple of hours making dobbie zoom around your homemade rally course lol 10 10"

"however i have following concerns which made me return this very next day 1"

"the only minor downside is the dust collecting bin is on the small side so to begin with it may need emptying more often"

"i had serious doubts about a robot hoover but decided to try it without expecting much"

"i actually felt redundant at first"

"one small annoyance is the tendency of the rotating side brushes to drop off during use"

"press a button and no more dirty carpets!"

"it's the only solution when you've got two shedding dogs!"

"one small annoyance is the tendency of the rotating side brushes to drop off during use"

"it has no trouble climbing up rugs and doesn't often get trapped though like with all robovacs you have to clear wires and small objects out of its way"

"so far it has not trap itself in a loop and manage to move on with a few bounces "

"i never thought i needed this in my life in fact i didn’t even really know they existed and bought on a whim in black friday sales"

"the main cleaning mode is at little disappointing the robovac seems to move around at random in this mode making cleaning much more time consuming than a more sensible path"

"cons: if you have messy rooms that have cable empty boxes lying around the vacuum cleaner will not work very well"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"i expected an impossible tangle and a long session with scissors but no it all unravelled in minutes with no apparent damage to either watson or the yarn"

"having been doubtful about the concept of robot vacuum cleaners i was persuaded to try the eufy 11s during the black friday sale"

"quiet operation no problem to go back to charging station"

"the ultimate problem was the price"

"it impressed since eufy has entered home have hardly used our hoover"

"he won't pick up anything too big and tends to randomly cruise around the floor but he picks up dust sand fur glitter and random fluff"

"it does like to beach itself on various things and emits a pitiful beep when it does so i tend to run it when i'm home"

"i have tried to get this vacuum return as one of the front brush is not rotating correctly and vacuum keeps stopping half way around the room"

"the main cleaning mode is at little disappointing the robovac seems to move around at random in this mode making cleaning much more time consuming than a more sensible path"

"obviously it wandered around aimlessly rather than finding its base station once the battery ran out"

"it asks for a 6 foot radius to put the charging point plus it has to be on hardwood it then said it can’t be near anything that it can go under otherwise it might get stuck"

"it takes up so much dust and dirt off our wooden floors everyday and it has a large resevoir for the dirt"

"the robovac doesn't have a good sense of direction and travels around rather randomly but manages to cover all of our moderate size apartment in one go"

"the memory app controls etc are of little value to me and an unnecessary cost"

"it works in a very haphazard way at first i though oh no it’s missing loads of bits and then goes to another room before it had done the first one properly but no need to worry it comes back and finishes every room properly"

"i've used it every day and still it misses many places"

"now the reason that i returned eufy"

"it picks up really well and even does a little shimmy to get edges"

"we have two dogs and so we were forever hoovering up after them"

"i bought two of these and they worked great until i moved house where they both decided at different times to throw themselves down the stairs and off a landing area to the floor below"

"the eufy doesnt always pick up everything on the first round granted but eventually gets it all and with no effort!"

"it is very erratic and does not seem to go all over floor"

"soundhow finds its way into every room and return itself to the doc"

"most of our flat is medium pile carpet and that doesn't disturb the robovac at all"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"let’s see if it is as good as my little eufy"

"very helpfull little gadget"

"that was until this little fella arrived"

"great little helper"

"if this happens it deposits a little clump of hair on the floor so i just stop it and empty the blockage which takes 3seconds and restart it again note its only hair that builds up all the dust seems to still go into the waste container"

"as many have already mentioned eufy doesn’t like loose laying cables nor rug tassels but then what vacuum does?"

"this gradually got worse over time so i regretfully made the decision to return my eufy within the 1 month return window"

"our needs were simple: clean a two bed flat with no carpets only wooden floors in one go"

"if it does get caught on something shoelace cable it makes a few bleeps and whacks on its red warning light and then sits there waiting to be rescued we live in flat so no stairs or other hazards to avoid so cannot comment whether this would be an issue"

"only small criticism is that sometimes it gets stuck trying to mount the edge of our dining table plinth"

"only had it a short while but so far i can’t really fault it"

"i don't have experience with robovacs so can't compare it to different model and my opinion is based solely on my experiences but my god how good he is"

"75 minutes cons: the cleaning cycle is random but this is more than sufficient for an entry level robot vac"

"prompt response from firm when it stopped working and they advised how to repair it quickly"

"if this happens it deposits a little clump of hair on the floor so i just stop it and empty the blockage which takes 3seconds and restart it again note its only hair that builds up all the dust seems to still go into the waste container"

"they did send me another one to try but the same thing happened 3 weeks later the rubber warped and vibration started again"

"i have dogs and a parrot so they do create some mess and this has dealt with everything thrown at it"

"you have to be sure to secure loose cables rugs and get papers clothes up off the floor otherwise they'll get tangled up but otherwise you just switch on and off it goes"

"everyone told me i was crazy and wasting money on useless toys"

"got it running each day and never had many issues"

"all i have to do is remember to empty the dirt tray when he's finished"

"in a very dusty house with a very sheddy cat and a fairly sheddy long haired owner who traipses compost everywhere i had doubts he'd keep up but he does"

"it works great downstairs and our anxious dog doesn’t mind it"

"the anti fall mechanism stops it from falling down the stairs"

"after the first week it seemed to loose sync with the time and so attempted to start cleaning at seemingly random times during the day evening"

"the only preparation needed is to pick up stuff you don't want obstructing the vacuum and then press play"

"it really is the best machine i have purchased for us in a very long time and like many others i wish i had bought it a lot earlier because this little guy certainly takes over most of the hoovering and brings up carpets and hard floors every time"

"we have tiled wooden and carpeted floors in a largish house and eufy does a floor at a time with no bother"

"cancelled the cleaner"

"don't forget to empty it every 2 times rarely gets stuck has excellent sensors low meaning it can get under the bed etc"

"bottom line money well spent!"

"it once got trapped in my bedroom and wrecked it!"

"the suction is not very good as it left talcum powder dust and didn't pick up everything"

"it’s great i would highly recommend this vacuum but you need to have a tidy house and no tasseled rug or it will get stuck!"

"you just need to empty the little container once a week and occasionally wash the brushes and filter but otherwise it’s gets the job done and your hoovering days are over"

"the major one which resulted a broken gear on the wiper and a return it stucks on thick carpets or mats and can not move for minutes"

"the dog's not that keen as eufy keeps bumping her when she's just about to drift off to sleep but its merely a minor downside!"

"you do need to make sure no cables or clothes are lying around as per instructions"

"the dustpan size is small so you may need to empty it after two runs"

"so far it finding its way back to the charging station is a bit hit and miss but its early days"

"also still obsessively cleans the same area but misses other areas"

"it started giving problems"

"you do need to check the brush and remove any dog hairs after it’s done a clean but this is easy as is the emptying of the dust container"

"if you have dinning chairs nice packed on the side on the dinning table the vacuum will skip this part all together"

"+ eufy can climb small inclines easily so it useful if you need it to go over thick rugs cons: the battery does seem to run out more quickly than other vacs i have and the charge also takes longer a few hours to fully charge the brush mechanism does need regular cleaning as hair becomes wound around the moving parts reducing the cleaning capability eufy does miss spots due to its random moving pattern but regular cleaning programs mean this isn't a real problem overall i'd definitely recommend eufy"

"i never write reviews"

"occasionally it climbs up on a rug and gets itself stuck and i have to rescue it"

"it did get stuck on my bar stools and table but other than that the random navigation did clean my house surprisingly effectively"

"i thought about buying this for a long time as i didnt hink it would be as efficient as a 'normal' hoover but i was proved wrong massively!"

"silly mistake much regret"

"bumps into more than i expected even white cupboards so i hope that doesn't cause damage in the long term"

"it is just something we will need to plan for before leaving eufy to function while we are out of the house in the summer but it's by no means a deal breaker"

"have had the 11s in my wish list for some time having missed the discount during prime day 2018 so i was pleased to see the product further reduced on black friday"

"the ‘big’ vacuum cleaner only comes out every few weeks now mainly to do the stairs and some inaccessible corners"

"supposedly better for medium pile carpets too"

"30pm the floors are clean it's a lovely feeling i wish i'd got one sooner!"

"it has a good price point and overall features without being either too basic or too complex"

"i've tried everything to reset her timer but nothing works"

"you have to move furniture of course for a more complete clean but this is far less of a grind than vacuuming everything by hand the old way and it does in fact get into some places that are hard to reach with an ordinary vacuum cleaner such as under couches and low tables"

"it manages carpets hard wooden flooring and can get on and off rugs just be wary of tassels and stringy items wires cords as they will get entangled easily"

"don't get me wrong pet lovers will still need a bigger machine from time to time but for daily maintenance this little robot is remarkable"

"wish i’d kept the box to be honest so i could return"

"the rug is clean because it seems to really get all the surface fluff along with all the little bits of dirt and it is a white rug"

"doesn't just blind bump into things and reverse will feel what's it bumps into multiple times then decide if to create course around it such as leg chairs"

"i haven't had one before so don't have anything to compare to but i'm equally delighted and disgusted in its cleaning ability"

"i've had it for about 4 days now and i find that it misses some spots although i run it twice a day"

"however we purchased it in the winter when the kitchen was dark now that we've reached the spring and we're getting more sun this vacuum is next useless"

"poor ‘kevin’ has been working hard since arriving home yesterday what can i say i am delighted on how well he is cleaning"

"it is difficult to leave this un attended"

"it appears to charge but when i try to set it off hoovering nothing happens and now the light doesn't go on when it's charging"

"normally that would mean having to buy a whole new one and throwing it out which is really wasteful but eufy support is the best ever"

"on the plus side it rolls over and vacuums my rugs and mats without any problem whereas my upright vax will try to suck everything up edit: took down 2 stars as it keeps knocking into my furniture causing dents and scratches even though it is supposed to have a sensor and stop before hand"

"too haphazard for my liking and i will be looking for one that can map out the room"

"poor ‘kevin’ has been working hard since arriving home yesterday what can i say i am delighted on how well he is cleaning"

"it cleans well on both hard services and short pile carpets and a full charge is enough for it to do the whole of the ground floor or 1st floor of a largish 3 bed semi and return to it's charging dock"

"it only misses a star because the cat was scared of it and i have to take his opinion seriously or he'll do a poo in my shoes"

"while less powerful i suppose the eufy spends an hour cleaning a room that i'd spend 5 or 10 minutes on with the upright"

"so easy to use incredibly effective i am constantly vacuuming my living room with a dyson stick but despite this this little darling still managed to pick up a pile of stuff quiet funny wish i had one now!"

"this gradually got worse over time so i regretfully made the decision to return my eufy within the 1 month return window"

"love how it detects the edge of the stairs and stops so don't have to worry about it falling"

"our house has the bedrooms downstairs and it doesn’t fall down the stairs i felt nervous letting it go free but i shouldn’t have the sensors kick in and it didn’t fall!"

"when you're fed up playing with him you just press the docking button and he makes his way back to his docking station"

"very low noise and picked up all the bits"

"one upside is my cats who would normally only be seen for their dust when i got the henry out sit peacefully watching eufy wander around only getting upset when it heads for them and with a look of distain have to move out of its way so far they’ve not been tempted to take a ride but you never know!"

"we didn't have this issue with our similarly priced v7 vacuum which we only replaced due to a flood damaging it!"

"the only downsides that she reported: need to empty the dirt collection box frequently as it picks up so much"

"we use it mostly on tiled floors but sometimes let it loose on carpets"

"i have a very hairy dog and it's sucking up every follicle no prob"

"i never knew my house was so filthy!"

": p main issues are: easily gets stuck in cables i have a recessed floor mat inside the front door it gets permanently stuck in drags floor rug corners up or moves them if they have tassels don’t leave clothes on the floor although shoes are usually ok rarely it gets stuck in some awkward place behind some furniture but in the months i’ve had it that only happened twice"

"don’t watch it you’ll waste so much time 😂"

"it goes randomly there's not intelligent route"

"however it just runs until the battery dies it doesn’t know when a room is completed or return to base for a recharge"

"at the moment it gets full very quickly with hair but i’m hoping that might slow down soon"

"bought in nov 2018 so outside the returns window anyone had similar issues and resolved them?"

"i almost went along with the ‘shark’ craze but at the last minute i saw this in the black friday sales and took a chance and i’m so glad i did"

"where it's not so good is that i can't tell it what days to start cleaning automatically it's all or nothing"

"after using it for a week i find it still cannot replace the traditional vacuum cleaner however it has been picking up a lot of dust"

"it also gets itself stuck a lot"

"after 13 months of using it once per day the right hand brush motor has stopped working and refuses to spin"

"i have a chronic health condition which makes regular vacuuming not possible for me so i honestly say this has been life changing and a true weight off my mind"

"i had a neato before and it kept giving me lots of problems this one is solid and does what it says"

"hi my eufy is broken i don't know how to contact seller to fix or replace and return"

"the only thing which can be seen as negative part is the small conteiner"

"so the hoover isn't one of the smarter ones so it will bob around the room in a random pattern but that is hardly a big issue as it does this for around an hour before it goes back to its base for a recharge"

"beware on stairs though as the sensors need a light room carpet to work properly"

"if this stays a problem i will just return the model and get a new one"

"also the hair all wrapped around it's kind of impossible to clean and trying to clear the bristles makes me waste more time than actually taking my actual hoover and just using it all over the flat"

"you have to move furniture of course for a more complete clean but this is far less of a grind than vacuuming everything by hand the old way and it does in fact get into some places that are hard to reach with an ordinary vacuum cleaner such as under couches and low tables"

"dusty the dusty slayer continues to go where no man has gone before"

"i expected an impossible tangle and a long session with scissors but no it all unravelled in minutes with no apparent damage to either watson or the yarn"

"the suction is not very good as it left talcum powder dust and didn't pick up everything"

"i normally go around with my dyson at least four time a week and there is only two of us in the house this robot still picks up dust and hair a all the little bits that the dyson seems to leave behind"

"clarence can get tangled in cables and her tip was to tuck under rug fringes as his suck can unravel them"

"i have replaced the brush followed the support advice but it’s definitely broken"

"it was the daily hair issue that made us think of a robovac that vacs as we work or sleep"

"the only minor downside is the dust collecting bin is on the small side so to begin with it may need emptying more often"

"normally that would mean having to buy a whole new one and throwing it out which is really wasteful but eufy support is the best ever"

"i have named it dobby my house elf and had to dobby proof the house a little making sure there are no trailing leads and looking out for things he could get snagged on"

"i have a dog who malts galore and this has saved me and my back having to hoover every single day"

"having googled this bizarre experience it seems this is a common problem"

"+ eufy can climb small inclines easily so it useful if you need it to go over thick rugs cons: the battery does seem to run out more quickly than other vacs i have and the charge also takes longer a few hours to fully charge the brush mechanism does need regular cleaning as hair becomes wound around the moving parts reducing the cleaning capability eufy does miss spots due to its random moving pattern but regular cleaning programs mean this isn't a real problem overall i'd definitely recommend eufy"

"robovac 15c max may be a better option for the ones who have similar concerns as me"

"the vacs have their quirks places where they get stuck or can't cope with"

"the only thing which can be seen as negative part is the small conteiner"

"for the lazy house cleaners"

"the place i got it from no longer sells the so i couldn't have a replacement"

"i have a chronic health condition which makes regular vacuuming not possible for me so i honestly say this has been life changing and a true weight off my mind"

"they identified there was a problem and despatched a replacement without hesitation"

"it goes under beds and wardrobes perfectly carpets and my hard wood flours brilliant occasional it misses a bit and i just use the remote control to send it where i want it to go"

"one upside is my cats who would normally only be seen for their dust when i got the henry out sit peacefully watching eufy wander around only getting upset when it heads for them and with a look of distain have to move out of its way so far they’ve not been tempted to take a ride but you never know!"

"half the fun is just watching her bump into stuff and figure her way about the house"

"it really helps as my daughter has multiple food allergies and it just cleans up the crumbs with the press of a button and i can carry on with whatever i'm doing"

"i can’t reccomend him enough!"

"he deals with the tangle of chair legs under the table cleans hard floors and carpets well and seldom gets stuck in the process"

"my wife and our bemused bichon frise watched as this new gadget did its thing around our kitchen"

"seems to pick alot of dirt up well"

"the product worked really well but suddenly developed a fault but this was immediately rectified by the company under warranty"

"recently we had a problem because we noticed the robovac was making a very loud noise which was not common"

"only gripe is it's a little bit noisy"

"firstly it works straight out the box it couldn’t be any easier"

"really good product lovf the way ot cleans floors"

"i never thought i needed this in my life in fact i didn’t even really know they existed and bought on a whim in black friday sales"

"i don't trust them and wouldn't recommend them to families with children if they are to be used upstairs"

"with more advanced models it's easily rectified but this one cannot recognise the danger and will get stuck repeatedly which is why it's sadly not a good fit for my flat"

"now it is finally clean with very little effort"

"if you don't mind the cons then get it"

"it's also very low and gets under a couple of things the housemile can't"

"it really is the best machine i have purchased for us in a very long time and like many others i wish i had bought it a lot earlier because this little guy certainly takes over most of the hoovering and brings up carpets and hard floors every time"

"secondly and more seriously after a couple of weeks i noticed the eufey started to become noisier which i think was down to a fault on one of the side brush motors"

"the robovac was my reward for hard work over the summer and i wasn't sure about it as it sounds lazy the price was relatively low and i thought maybe it was rubbish"

"at first i thought it wasn't doing much but i change my mind when i empty the dust compartment"

"i bought the slim versions eufy and quite honestly i now could not manage without"

"three hairy dogs in our house and this little beast keeps the fluff at bay!"

"i would agree have enough app's on my phone didn't want any more"

"even the edges of rooms are done well with the little spinning brushes flicking all the muck into its path"

"they both do the job well but the 11s being slimmer is best for me as it gets under more of my furniture where the 11 could not"

"ok on occaision he gets a bit lost and disappears to the kitchen for longer than i think is necessary and he has tipped over the thick rug once so i haven't programmed him to clean when i'm out but another reason is that i just love watching him work"

"i cannot believe that i did not get this earlier"

"i was surprised how quiet it is in my opinion too though the battery hold could be better i find if i have fully charged it then leave it a few days off charge there is little left when i set it off for a clean"

"also it runs out of battery if not used for a couple of days which is super annoying because sometimes i would just like to go and use it without having to think about it"

"the other thing that i didn't like was that it went in all different directions as in"

"my opinion is that they are not safe for purpose it put myself and my family in danger and they did exactly what the company advertises that they won't do "

"before this happened i loved them and would still love a replacement for downstairs but definitely not upstairs"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"if it loses a brush just flip it over and push it back in place"

"looks rather lost in the room and missing many spots"

"i feel like the battery on mine might be a bit faulty though as he seems to get much longer from his and mine seems to regularly run out of battery before it's even able to make it back to the base"

"but that was my fault as it is the sort of obstacle he can't deal with"

"if you don't maintain eufy then you will not get the best results"

"this is the only reason it doesnt get 5stars from me"

"we ended not being able to use it due to asking for a lot of things in the room layout that we couldn’t do"

"the only issue is that the dust container really does have to be emptied every time you use it as it doesn't hold much and the filters clog up very quickly"

"it cleans so well it has a great design and i cant imagine not having it now!"

"to be honest i'm not bothered with this"

"the major one which resulted a broken gear on the wiper and a return it stucks on thick carpets or mats and can not move for minutes"

"i will never be without one!"

"after reading the wonderful reviews of other users i ventured to have my own robot and since then live has never been the same!"

"on another occasion he found his way into the study but managed to close the door on himself and was therefore stuck in there"

"i bought it in desperation"

"if it does get caught on something shoelace cable it makes a few bleeps and whacks on its red warning light and then sits there waiting to be rescued we live in flat so no stairs or other hazards to avoid so cannot comment whether this would be an issue"

"it does take a random path to cleaning but that really doesn’t matter it cleans"

"just make sure you move cables as it does get stuck"

"i went through so many and like many things was going down the route of thinking that the more expensive carpet cleaners would do a better job i read reviews and that wasn't necessarily the case!"

"i had a very expensive bissell carpet cleaner for years which was heavy and complicated to use this cleaner is 100% better"

"what i do not like about this particular model is the hand attachment is not very comfortable to use i did find it hurting my hands and needing a break when cleaning the stairs and upholstery my husband also made a comment about the same thing"

"i would return this piece of junk but sadly had already disposed of the box"

"dribbled out water brushes don’t clean and the worst thing it leaks from the back and blew my power dangerous"

"really disappointing recieved the product on time which was pleasing however it turned off all the electricity in the house everyone we use it and now it doesn't even turn on"

"utterly awful product!"

"i've used 7 tanks of clean solution and haven't even filled one dirty tank of water yes that means the fest is still in the carpet"

"when we arrived at mum's we were met with the most awful state i have ever seen imagine big old victorian house big rooms lots of carpet three days of doggy diarrhoea!"

"awful machine got it out the box put altogether went use it and straight away it leaked from two very small holes "

"we have a black lab and this has been brilliant as he was recently quite poorly thought it was going to be a insurance job as carpet was brand new brought all the stains of it in 1 go x"

"absolutely useless"

"it fails however to effectively remove it again"

"i now have tramlines across the carpet where i've 'cleaned' it and a huge stain where the machine's been standing"

"i especially love the little spray head that comes with it you can spray very difficult stains and leave them to soak for a while before using the main cleaner"

"cheaply made and entirely dangerous"

"we have always used vax carpet cleaners but unfortunately our last one has gone to vax heaven with a broken motor shame you can't get replacements"

"it scrubbing nicely"

"very dangerous"

"stubborn stains did require pre treatment which is only to be expected and i was careful not to over wet the carpet by following instructions"

"it took 4 tank refills 2 for stairs & 2 for landing and i ended up using both of the solutions plus some extra i had overall i am extremely happy with the results even with the stripes lol "

"i went against other reviews about it leaking water from the back and thought i would try it for myself and guess what it poured water from the back tried a couple more times and still the same thing sent back just waiting for my refund"

"for the purpose i got it any cleaner would do but i moved flat recently and the carpets were disgusting"

"it fails however to effectively remove it again"

"very plasticky but seems to work well on small areas would take an age to vax a larger room though"

"they had dark patches all over like something had leaked onto them and just got left"

"cleaning the machine is described most cursorily in the scant instructions and i cannot see an easy way to get dog fur out of the clear plastic cover to the blades apart from picking it out with forceps"

"definitely reccomended"

"more dirt and dog hairs it brought up off my 3 year old carpet i was embarrassed to see the colour of the water all the pile came up beautifully i even did my long cream pile woollen rug wow it fluffed up and looked as good as the day i brought it home lovely smell too i would 100 percent recommend"

"i spent ages looking through many different carpet cleaners machines after a call from my mum my mum lives 200 miles away and has dementia saying that her dog had diarrhoea all over the carpets in three rooms!"

"item leaks terribly as whoever's disassembled it broke the clips which secure it in place"

"i had to get out the old unit a vax all terrain that is heavy and clunky but undoubtedly effective to pick up where this left off"

"stop selling a faulty product!"

"with up to 2 litres of water cleaning solution in the clean tank i end up with about an inch of dirty water in the collection tank"

"this wet vac is good at the price but it is far too noisy if you have close neighbours "

"cheaply made and entirely dangerous"

"for the purpose i got it any cleaner would do but i moved flat recently and the carpets were disgusting"

"i found that i needed to keep the machine fairly upright when dispensing the solution in order for it to come out in more than a few ragged steaks"

"witching 1 meter we had smoke pouring out of it and it’s burnt our carpet beyond repair!"

"in use the water in the dirty tank sprays out over the motor and power inlet so i only did half a room"

"terrible design fault as the machine does not stand straight in the first place as you can see in the photo"

"the wet and dry hoover leaks through the screwdrivers and the wire connected to the hoover very dangerous i throw in the box away thinking that i wouldn’t need it and this would be alright and it doesn’t suck up the cleaner to clean the floor properly i’m really just devastated as i’ve bought this for"

"photo showing hall with very thin stripe marks & stairs show stripes from the handheld i could see the stripes when doing the stairs but just thought it was from overlapping"

"our carpet wasn't really stained or looking too dirty but i could smell that it needed a clean"

"however i have had mine for just over the year and it has stopped suctioning and has started short circuting which caused the house circuit breaker to trip"

"the handle can be locked upright so if it doesn't work you're doing something wrong"

"bought this as my hall carpet was getting messy due to a broken bin bag it worked well the first time but when the carpet dried if left a water mark round a particularly grubby area possible user fault decided to try the stain solution that can me with it the following day and it started to leave black grains on the carpet turned it off and it wouldn't start again motor was buzzing so i suspect a broken belt have returned it to amazon"

"i suspect it's a design flaw the two 'holes' for any inlet outlet are offered up to each other with a flat seal like putting your hands together in a prayer like manner which means there is the possibility of movement if they had made one side insert itself into the other this couldn't happen"

"can't return it pass the returning date"

"but they're very easy to take out and empty fill so it's not a big deal"

"was not very impressed with this carpet cleaner only used once was returned as it was not sucking the water up do had to wait in until the carpet had dried out"

"this item was used once broke down the second time of attempting to use fused all the electrics in the house and cost me call out fees to an electrician really really rubbish item will never purchase this again"

"with 3 cats 2 dogs and this being our main walk way to all rooms live in a flat i was so fed up with the smell and dirt of it i was going to rip it up but this machine has brought it back to new"

"a few years back i had ordered a replacement vacuum cleaner same model and it got lost on delivery"

"it leaked water out of the back from the 3 small holes this ran down into where the electric power cable went into machine"

"we are using hose pipe to spray dirt out"

"my major concern is the apparent lack of dirty water the machine picks up"

"it leaked water out of the back from the 3 small holes this ran down into where the electric power cable went into machine"

"product doing a good job at first until tripped my electrics looked over product water streams out of rear holes down to electric motor do not buy this product dangerous leaks like a siv see picture"

"for many years but it finally died"

"it seems it sticks to the roof of the roller area until it gets too heavy then falls off in a clump every time you push it until you remove it all manually"

"given low rating because it leaks water at the rear directly over the electrical section!"

"this product leaks and goes into the electric compartment"

"i’ve received a faulty item so i’ve returned it"

"after three uses the belt broken and had to buy another one not covered by warrant also it is very difficult to clean"

"bought this as my hall carpet was getting messy due to a broken bin bag it worked well the first time but when the carpet dried if left a water mark round a particularly grubby area possible user fault decided to try the stain solution that can me with it the following day and it started to leave black grains on the carpet turned it off and it wouldn't start again motor was buzzing so i suspect a broken belt have returned it to amazon"

"putting it together is my first complaint"

"i contacted vax as felt this was a serious issue"

"now having to wait for items that were missing and had to pay again with no offer of reimbursement from vax"

"having worked for a logistics company i know that screws can sometimes be in strange places as this seemed to be a problem missing screws"

"product arrived with no handle and no screws for the waste water and clean water tanks "

"make sure you vacuum the area before you use this hair clogs up quickly even when you do vacuum"

"the second on practically combusted started pouring out thick black smoke and died"

"waste of money and now have mess about with royal mail for a return"

"cumbersome heavy impossible to clean once used especially above the brushes and cleaning head water channels brushes don’t actually touch the carpet poor suction 2 tanks of clean water into the carpet and less than half a tank out!"

"like other reviews mention it hardly picks any water up probably because it is too busy spraying it up your walls"

"i sent it back the replacement cleaner leaked the same and sprayed water out of cover just above electric cable where it enters machine sending it back for a refund"

"had to return it for a refund"

"wasn’t sure at first thought it wasn’t working but used on bedroom carpet came up great"

"it's an excellent carpet cleaner brings everything up looking lovely but delivery wasn't very good got told there was in stock then there wasn't and then there was"

"have had to use it several times on the lounge and hallway to see a marked improvement but those areas were rather dirty to say the least"

"our carpets were filthy with mark's"

"it leaked water out of the back from the 3 small holes this ran down into where the electric power cable went into machine"

"cumbersome heavy impossible to clean once used especially above the brushes and cleaning head water channels brushes don’t actually touch the carpet poor suction 2 tanks of clean water into the carpet and less than half a tank out!"

"within a minute of using it the water that was being sucked up was foaming out of the back holes and down into the electric pack"

"very easy to assemble and use but unfortunately it’s very difficult to clean the head of the machine and i’m going to have to return it for this reason"

"my cream hall carpet now looks as close to new as it could after the years it's been down so much dirty water came out of it it was scary!"

"there response is that as it is over a year old it is passed its warranty so there is nothing they will do about it"

"my only criticism is having to change water and waste so often"

"it was slow going but i think it did a pretty good job"

"cons: no measuring tool for solution not easy to get the pet hair that inevitably go up the suction slot out even after vacuuming can use a flat blunt object to hook them out sample bottle of solution only lasts about 4 full tanks"

"i only had to do that on the very low pile carpet it's almost like a woven floor covering more than regular carpet so i think the flooring itself was an issue more so than the machine"

"this was bought to replace a much bigger and more expensive vax machine which totally disintegrated inside after what i felt to be rather little use"

"the build quality compared to my previous vax carpet cleaner the old orange mode which i had for 7 years with no problem is inferior with cheap plastic used throughout"

"cleaned one small rug but it spilled dirty water all over our hallway carpet"

"arrived with a broken plug but unfortunately we didn’t notice until after the date we are able to return as we didn’t use it straight away"

"i did the living room over the weekend and it is crazy how much hair and dirt the vax picked up"

"i dried the tank every time i replaced it made sure there was no water round the upper tank seal and still it appeared so i have to keep stopping and drying the leaks or risk getting fried"

"this thing could be dangerous"

"the only thing that's a pain is the water tank isn't the biggest so i had to refill the clean and empty the dirty tanks 5 times just to do our small lounge"

"really disappointing recieved the product on time which was pleasing however it turned off all the electricity in the house everyone we use it and now it doesn't even turn on"

"yes it will leak but only if you don’t pay attention to the dirty water tank"

"only down side is the pipe for cleaning the stairs is pretty short i coulf only do 4 steps as there is no seperate attacment for the cleaner"

"unfortunately i am only weeks away from being out of my return date for this product so am stuck with it"

"not able to forward that so very frustrated "

"kept leaking around the electrics not good and didn't suck up much water so left the carpets very wet"

"water is slightly leaking for lower water tank and it was going into its electrical motor causing short circuit"

"i have heart problems struggle with my ordinary vacuum cleaner but not this one"

"all items should have been in the box i contacted vax and they were really rude and told me i had to purchase the missing items baring in mind i have just paid a lot of money for this carpet cleaner"

"edit: second one is worse than the first soaked the floor and visible leaks from the back"

"😉 sucked so much cr*p out my carpet "

"was not very impressed with this carpet cleaner only used once was returned as it was not sucking the water up do had to wait in until the carpet had dried out"

"you don't expect to collect all the liquid but to lose 4lt of water 2 3rds seems a little excessive and very damp underfoot"

"however i have had mine for just over the year and it has stopped suctioning and has started short circuting which caused the house circuit breaker to trip"

"read the reviews about how difficult the machine is to clean and didn’t believe them"

"carer at night time looking after people with problems old people in a care home and nobody will pick it up from amazon to help me can’t get it to the post office as i work nights daytimes are really difficult as i have a child with special needs they don’t seem to understand the situation of coronavirus"

"i was going to hire a machine but with lockdown and all that i thought for the price i'd buy one and take my time over the whole house"

"i don’t often leave reviews"

"but this doesn't get results"

"assembly was difficult"

"you do have to empty the canister quite often i found it sort of changes tone and stops sucking up water so you know to do it first time i thought i'd broken it but no just its noise when it's time to empty"

"however every single one i've had have leaked and leaked in the same place they leak from the back of the machine into the motor"

"the replacement proceeded to leak from the same place at this point you would expect a bit more from amazon however rather than saying oh maybe there is a problem with this model no i was offered the same model again"

"it seems it sticks to the roof of the roller area until it gets too heavy then falls off in a clump every time you push it until you remove it all manually"

"will be returning"

"no company would design such an impractical machine surely"

"rang amazon support who advised me to ring vax "

"which does interfere but can't be helped"

"i gave away a 15 year old vax that apart from a broken handle worked much better"

"it is also top heavy so keeps falling backwards"

"i implemented their advice on the web to deal with this problem but it made no difference"

"read the other 1 star reviews too"

"also cleaning the plastic cover is impossible and it does not detach"

"take your chance with this product as it will leak"

"you do have to empty the canister quite often i found it sort of changes tone and stops sucking up water so you know to do it first time i thought i'd broken it but no just its noise when it's time to empty"

"i used it according to the instructions squeeze the trigger on the forward motion to release cleaning fluid and release the trigger on the back motion to suck it back up"

"so four stars and definitively not five"

"why oh why have you listed this item as a pet friendly device when it's clearly god awful to use with pets?"

"do not buy this product !"

"a few years back i had ordered a replacement vacuum cleaner same model and it got lost on delivery"

"had a few cleaners before and never had one leak like this"

"bit of leak at back"

"this was easy to assemble and use its very light and feels flimsy but i had a go at the carpet and i used 2 full containers of clean water solution and it sucked only about a cup full of water back up"

"that said carpet is dry within the hour"

"i'd seen mention of this fault on other reviews and thought people had been sloppy "

"due to that and living in a flat with carpets all over i had to focus on making it pee proof so i got this along with some floor protectors for his room"

"seems to do the job but a few parts are quite flimsy and one part broke before i had even started cleaning"

"with 3 cats 2 dogs and this being our main walk way to all rooms live in a flat i was so fed up with the smell and dirt of it i was going to rip it up but this machine has brought it back to new"

"it came with no instruction manual"

"i only had to do that on the very low pile carpet it's almost like a woven floor covering more than regular carpet so i think the flooring itself was an issue more so than the machine"

"my partner alreay truw out the box and with the current restrictions on movement i cant take it to a postoffice to return it"

"did not realise how dirty carpet was"

"i dried the tank every time i replaced it made sure there was no water round the upper tank seal and still it appeared so i have to keep stopping and drying the leaks or risk getting fried"

"think because our carpet was so dirty due to the dog will need more than one attempt as the first go left it a bit streaky"

"arrived with a broken plug but unfortunately we didn’t notice until after the date we are able to return as we didn’t use it straight away"

"very disappointed to date"

"all minor issues"

"it's fantastic works exactly as advertised"

"i did find that it took a few hours for carpets to dry afterwards so suction power to remove excess water could be better"

"i'll hoover up first then use this vac after and within a minute huge chunks of pet hair literally fall out of the machine and mush onto the carpet you are cleaning"

"the only downside i would say is that it isn’t that easy to clean after using"

"within a minute of using it the water that was being sucked up was foaming out of the back holes and down into the electric pack"

"2 litre water tank emptied onto the carpet in less than 90 seconds and the belt was not attached properly to the two brushes so they did not rotate and therefore i ended up with one very sodden rug"

"when stood up it leaked over the carpet"

"leaves it very wet"

"really angry at this"

"at £17 for a small vax refill of the pet shampoo i bought a different brand that works fine"

"this leaks from the back all the time!"

"i tried it on my rug first and was going to return it as it was collecting no water but as soon as i tried it on a normal carpet it worked really well"

"vax is a company i haven't used before and this experience has made my think twice about using them again"

"after three uses the belt broken and had to buy another one not covered by warrant also it is very difficult to clean"

"find it a bit cumbersome to move around but it's easier once in operation"

"i almost sent this back or demanded they send me the screws to actually assemble it as i couldn't find them"

"have tried to contact vax not easy 😨"

"i tried it on the stairs first and it was a little hard to handle as it is a big machine and the attachment won't reach up all the stairs but it was okay and not more hassle than with a hoover"

"after three uses the belt broken and had to buy another one not covered by warrant also it is very difficult to clean"

"not only that but if you are using the far too short hose the whole thing will keep tipping backwards spilling dirty water all over the place "

"accidents on a beige carpet are removed in an instant"

"the handle can be locked upright so if it doesn't work you're doing something wrong"

"definitely buy a bottle of detergent the one they give you won't last long"

"it seems it sticks to the roof of the roller area until it gets too heavy then falls off in a clump every time you push it until you remove it all manually"

"bought one of these because i have a new puppy that's not housetrained yet"

"perhaps sucks up 20%"

"witching 1 meter we had smoke pouring out of it and it’s burnt our carpet beyond repair!"

"putting it together was not difficult 3 screws to attach the handle"

"i’ve had some urine soaked carpets to clean and despite going over them 4 times now it has not got rid of the smell although stains are much better"

"in use the water in the dirty tank sprays out over the motor and power inlet so i only did half a room"

"would not recommend"

"i suspect it's a design flaw the two 'holes' for any inlet outlet are offered up to each other with a flat seal like putting your hands together in a prayer like manner which means there is the possibility of movement if they had made one side insert itself into the other this couldn't happen"

"cons: no measuring tool for solution not easy to get the pet hair that inevitably go up the suction slot out even after vacuuming can use a flat blunt object to hook them out sample bottle of solution only lasts about 4 full tanks"

"awful machine got it out the box put altogether went use it and straight away it leaked from two very small holes "

"it was pretty disgusting as evident by the water"

"carpet goes onto a wooden floor and the puddle it left on the wood was excessive"

"it's an excellent carpet cleaner brings everything up looking lovely but delivery wasn't very good got told there was in stock then there wasn't and then there was"

"edit: returned the unit after it completely soaked carpet at the bottom of the stairs"

"due to that and living in a flat with carpets all over i had to focus on making it pee proof so i got this along with some floor protectors for his room"